Dear patient,

Thank you for giving us feedback.
The purpose of the questionnaire is to gather input for the development of the company, as well as to collect feedback and suggestions from patients.
We regularly measure feedback and take the results into account when planning improvement activities.

Answering is voluntary and your answers are anonymous.

Where did you get the information about our services? 1 (16)

Recommended by a friendRecommended by a healthcare professionalSocial mediaWeb pageNewspaper or magazineOther

What is the main reason for choosing our clinic? 2 (16)

Modern treatment optionsReliable serviceCustomer-friendly approachFastest access to a doctor's appointmentPleasant experience

How did you register for the appointment? 3 (16)

Through the digital registryBy telephoneVia e-mailThrough online chatDuring the visitOther

Were you satisfied with the arrangements for booking an appointment time? 4 (16)

YesRather yesRather noNo

Please specify 5 (16)

Which location did you visit us? 6 (16)

Kotka TervisemajaViru Keskus

Were you satisfied with the clinic's reception and waiting room service? 7 (16)

YesRather yesRather noNo

Please specify 8 (16)

Was the time dedicated by the healthcare worker enough for you? 9 (16)

YesRather yesRather noNo

Please specify 10 (16)

Did you get adequate answers and explanations to your questions from the healthcare worker during the visit? 11 (16)

YesRather yesRather noNo

Please specify 12 (16)

Did you get a solution to your question at Niine Clinic or were you referred/applied to another clinic yourself? 13 (16)

I got a solution at the Niine ClinicI started treatment at the Niine Skin ClinicI was referred to another health care facility

Please specify 14 (16)

Would you return to Niine Skin Clinic if needed? 15 (16)

YesRather yesRather noNo

Was there anything that was different from your expectations? 16 (16)

Submit