Please give your answers

Dear patient, we value your opinion in developing our service. We would like to ask you some questions about our service. Participation in the questionnaire is voluntary and your answers are anonymous. All the answers are coded and it is not possible to identify you retrospectively.

Gender 1 (18)

FemaleMale

Please enter your age 2 (18)

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Are you: 3 (18)

employee - manual laboreremployee - specialistemployee - manager/middle managerentrepeneurpupil/studentretiredat homeother

Place of residence 4 (18)

TallinnViimsiElsewhere in EstoniaFinlandRussiaOther

Where did you acquire information about Fertilitas? 5 (18)

AcquaintanceFertilitas web-pageSocial media (Facebook, Twitter etc.)Web forumElsewhere from the InternetNewspaper or magazineFrom a doctor or clinicOtherFrom National eBooking system (Health Portal, former Digilugu)

How did you register your appointment? 6 (18)

Via phoneVia e-mailI booked the appointment on Fertilitas web pageAt the reception desk (or at the doctors)Via National eBooking system (Health Portal, former Digilugu)

I was satisfied with the booking process. 7 (18)

AgreeTend to agreeTend to disagreeDisagree

What type of treatment did you seek from Fertilitas private hospital? 8 (18)

Medical doctor appointmentAmbulatory care rehabilitationHospital treatment: day surgeryHospital treatment: surgery and rehabilitationI was referred for follow-up care from another hospitalPregnancy monitoringOther

I got relief to my medical problem. 9 (18)

AgreeTend to agreeTend to disagreeDisagreeI cannot tell (yet)

I was satisfied with the treatment at Fertilitas private hospital. 10 (18)

AgreeTend to agreeTend to disagreeDisagree

The doctor's activity left a positive impression on me. 11 (18)

AgreeTend to agreeTend to disagreeDisagree

The medical treatment was private enough for me. 12 (18)

AgreeTend to agreeTend to disagreeDisagree

I was treated in a friendly manner. 13 (18)

AgreeTend to agreeTend to disagreeDisagree

In case I have further need for care in the future I would visit Fertilitas again. 14 (18)

AgreeTend to agreeTend to disagreeDisagree

In my assessment the ratio of quality and medical treatment cost was good. 15 (18)

AgreeTend to agreeTend to disagreeDisagreeI don't know

Would you like to add a comment? 16 (18)

When did you last visit Fertilitas private hospital? 17 (18)

Today/ I am currently in the hospitalDuring last weekDuring last monthDuring previous monthI don't know

How many times have you visited Fertilitas private hospital? 18 (18)

Once in the past 5 years/ it's the first time2-3 times in the past 5 years4-10 times in the past 5 yearsOver 10 times in the past 5 yearsI don't know

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