Dear Medicum visitor

We ask for your feedback so that Medicum employees could help you better and faster in the future. Responses are collected anonymously and your identity cannot be detected. Filling out the questionnaire will take approximately 6 minutes. In case you are answering the questionnaire for your underage child or as a carer, please fill out the questionnaire on their behalf. We appreciate your help!

Gender 1 (27)

FemaleMale

Please enter your age 2 (27)

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Mother language 3 (27)

EstonianRussianEnglishOther

In which Medicum clinic did you last visit a specialist doctor? 4 (27)

Sadama Medicum (in the harbour)Medicum in Lasnamäe

Did you pay out-of-pocket for the visit? 5 (27)

YesNo

I chose the paid doctor’s appointment time, because: 6 (27)

The waiting times for the paid doctor's appointment were shorterThere was no option for free doctor's appointmentMy family doctor or nurse recommended itMy friend recommended it

Which specialist did you visit last? 7 (27)

- Chooce the response - AllergistAudiometrist (hearingcentre specialist)Dermatovenerologist (skin- and STD doctor)EndocrinologistPhysiotherapist (rehabilitation specialist)GastroenterologistGynecologist (women’s doctor)CardiologistNeurologistOftalmologistOptometristOrthopedistOtorhinolaryngologist (ear-nose-throat specialist)Pediatrician (children’s doctor)PsychiatristPsychotherapistPulmonologist (lung doctor)Rehabilitation doctorOccupational health physicianUrologistGeneral surgeon / vascular surgeonOther

What was the reason of your last specialist doctor appointment? 8 (27)

My general practitioner (family doctor) referredMy general practitioner (family doctor) referred and gave me referral letterOther doctor/specialist referredOther doctor/specialist referred and gave me referral letterSame specialist doctor invited for a recurrent visitVaccinationI decided to come on my own for paid appointmentOther

How long did you have to wait for your appointment? 9 (27)

Less than 3 daysLess than 1 weekLess than 2 weeksLess than 3 weeksLess than 1 monthLess than 2 monthsLess than 3 monthsMore than 3 months

How did you book the appointment for the doctor visit? 10 (27)

By phoneOn the Internet (digital registration)In the reception Doctor / specialist booked my appointmentI came to the clinic without an appointment

Did you encounter any issues in your registration? Please elaborate. 11 (27)

Did the appointment start at the right time? 12 (27)

YesNo, I had to wait until 15 minutesNo, I had to wait until 30 minutesNo, I had to wait more than 30 minutesI don’t know

The time allocated for the appointment was sufficient enough. 13 (27)

AgreeTend to agreeTend to disagreeDisagreeI don’t know

The appointment was conducted with enough privacy. 14 (27)

AgreeTend to agreeTend to disagreeDisagreeI don’t know

The doctor or specialist provided enough explanations. 15 (27)

AgreeTend to agreeTend to disagreeDisagreeI don’t know

The explanations from the doctor or specialist were clear and understandable. 16 (27)

AgreeTend to agreeTend to disagreeDisagreeI don’t know

Please elaborate. 17 (27)

Did the doctor/specialist or nurse warn you about the possibility of adverse drug reactions? 18 (27)

YesNoI was not prescribed drugsI don’t know

Did the doctor or specialist refer you for GP (family doctor) follow-up? 19 (27)

YesNo, the doctor or specialist invited me to a recurring appointmentNo, the doctor or specialist referred me to another specialistNo, there was no needNo, the follow-up remained unclear to meI don’t know

I was satisfied with the premises. (Cleanliness, clean air, temperature and other) 20 (27)

AgreeTend to agreeTend to disagreeDisagreeI don’t know

Please elaborate. 21 (27)

Employees at Medicum treated me with respect. 22 (27)

AgreeTend to agreeTend to disagreeDisagreeI don’t know

Please elaborate. 23 (27)

I was satisfied with the appointment. 24 (27)

AgreeTend to agreeTend to disagreeDisagreeI don’t know

Please elaborate. 25 (27)

I would recommend Medicum for my relatives and friends. 26 (27)

AgreeTend to agreeTend to disagreeDisagreeI don’t know

Would you want to add anything? 27 (27)

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